Company Overview
UpperKey is a rapidly growing international property management company operating across Europe, the USA, and the UAE. With a strong presence in premium urban markets, UpperKey specializes in managing prime properties, offering tailored solutions for owners, and delivering exceptional experiences for tenants. The company fosters a collaborative environment, encouraging employees to grow within a fast-paced, dynamic industry.
Location
Remote role with occasional travel to the London office.
Job Title
The Manager Assistant role at UpperKey is an exciting opportunity for a highly motivated professional fluent in both French and English. As the first point of contact for French property owners, the Manager Assistant will oversee communications, negotiations, and onboarding processes to ensure seamless collaboration. This position requires strong organizational skills, client relationship management, and the ability to juggle multiple tasks. The role is hands-on, with real ownership of responsibilities, making it ideal for someone ambitious, proactive, and eager to grow within an international company.
Beyond communication, the Manager Assistant will play a crucial role in drafting contracts, preparing tailored proposals, and coordinating with internal teams to maintain operational efficiency. With exposure to global property markets and a diverse client base, the role provides excellent career growth opportunities for individuals passionate about real estate and client service.
Job Description
- Manage communication with French property owners via phone and email, ensuring timely responses and professional engagement to strengthen long-term relationships.
- Negotiate property agreements confidently, providing clear terms and ensuring property owners understand all contractual details before finalization.
- Draft tailored property contracts and proposals, adjusting terms to meet client expectations while maintaining company standards.
- Lead the onboarding process for new owners, ensuring smooth integration into the system with all necessary documentation and support.
- Resolve client issues promptly, responding to inquiries, offering solutions, and escalating cases when necessary to maintain satisfaction.
- Coordinate with internal teams across different regions to ensure efficient operations and seamless client handovers.
- Maintain accurate records of interactions, contracts, and negotiations using CRM tools such as HubSpot or Pipedrive.
- Collect and analyze owner feedback to improve processes and client service quality across the French portfolio.
- Support the management team by providing timely updates, reports, and insights on client interactions and business development.
- Assist in expanding UpperKey’s property portfolio by fostering strong client relationships and identifying potential opportunities for growth.
Key Responsibilities
- Client Communications – Handle daily calls and emails with property owners, ensuring clarity, professionalism, and prompt follow-ups.
- Contract Management – Draft, edit, and finalize agreements while ensuring compliance with UpperKey’s legal standards.
- Negotiations – Conduct property negotiations with confidence, ensuring mutually beneficial outcomes for both parties.
- Onboarding Owners – Provide guidance and support to property owners during the onboarding process for a hassle-free experience.
- Operational Support – Collaborate with teams in different regions to ensure smooth property management operations.
- CRM Handling – Update and manage client records effectively using CRM systems for transparency and accessibility.
- Problem Solving – Address and resolve owner concerns efficiently, minimizing escalations and maintaining satisfaction.
- Business Growth – Identify opportunities for new partnerships and contribute to expanding the property portfolio.
Requirements
- Fluent in French and English, both written and spoken.
- Comfortable with phone conversations and building strong client relationships.
- Highly organized with the ability to manage multiple tasks simultaneously.
- Prior experience in client-facing roles, account management, or CRM systems like HubSpot or Pipedrive.
- Proactive, reliable, and solution-oriented mindset.
- Strong negotiation and contract management skills.
- Bachelor’s degree in Business, Real Estate, or related field preferred.
- Ability to work independently in a remote environment while collaborating with global teams.
Salary & Benefits
| Experience Level | Average Salary |
|---|---|
| Entry Level (0-2 years) | €2,500/month |
| Mid Level (3-5 years) | €3,000–€3,500/month |
| Senior Level (5+ years) | €4,000–€4,500/month |
Benefits:
- Competitive salary with performance-based growth.
- Visa sponsorship for eligible international candidates.
- Remote working flexibility with occasional office travel.
- Health insurance coverage.
- Paid annual leave and holidays.
- Career advancement opportunities in a global company.
- Exposure to international property markets.
How to Apply
Interested candidates can apply by submitting their updated CV and cover letter via the official UpperKey careers page. Ensure your application highlights language fluency, client management experience, and your ability to thrive in remote work environments.
Is visa sponsorship available for this role?
Yes, UpperKey offers visa sponsorship for qualified international candidates.
Do I need to be in France to apply?
No, this is a remote position, but fluency in French is mandatory.
What CRM tools are used?
UpperKey primarily uses HubSpot and Pipedrive for managing client records.
Can fresh graduates apply?
Yes, but candidates with prior client-facing experience will be prioritized.
How much travel is required?
Occasional travel to the London office may be necessary.
