Join citizenM Hotels, a forward-thinking hospitality brand redefining the guest experience. We believe in empowering every ambassador to go beyond traditional roles like receptionist or food and beverage associate. As a Hospitality Ambassador Paris, you will engage with guests through personalized service, multitasking across customer support, concierge assistance, coffee brewing, mixology, and housekeeping. Every day offers a new challenge, and we encourage you to bring your enthusiasm and creativity to help guests feel at home.
At citizenM, we prioritize attitude over experience. Our ambassadors are people who genuinely enjoy helping others, creating memorable stays, and contributing to a fun and inclusive workplace. You’ll thrive in a flexible environment where innovation is encouraged, and career progression is supported. With global opportunities and a supportive team, you will have the chance to build skills, grow professionally, and connect with people from all over the world.
Company Overview: About citizenM
citizenM is a modern hotel brand offering affordable luxury to global travelers. With locations in Europe, Asia, and the Americas, we focus on exceptional design, comfort, and technology-driven experiences. We’re committed to hospitality, inclusivity, and sustainable practices, empowering our ambassadors to deliver personalized service with warmth and efficiency.
Location:
Paris – La Défense and Roissy Charles de Gaulle Airport (France) – Visa sponsorship available.
Job Description: (Hospitality Ambassador Paris)
- Guest Welcome Experience: Provide a warm and engaging greeting to guests as they arrive, ensuring they feel valued from the moment they enter the hotel space.
- Self Check-In Support: Assist guests at kiosks, explaining processes and ensuring seamless entry without traditional front desk procedures.
- Food & Beverage Service: Prepare and serve delicious breakfast, snacks, and meals, ensuring quality, presentation, and guest satisfaction.
- Barista & Mixology Expertise: Brew coffee beverages and craft signature cocktails, delivering high-quality drinks with attention to taste and aesthetic.
- Concierge Assistance: Offer local insights, recommend top attractions, restaurants, and events, making guests’ stays more enjoyable and enriching.
- Facility Maintenance: Keep shared spaces such as lounges and dining areas clean, welcoming, and organized throughout the day.
- Guest Requests Handling: Respond to guest inquiries and requests promptly, assisting with amenities, services, or troubleshooting technical solutions.
- Reservation Management: Handle bookings and room assignments using property management systems with accuracy and professionalism.
- Event Room Preparation: Ensure meeting rooms are prepared with the necessary equipment, clean setups, and a professional atmosphere.
- Team Collaboration: Work with fellow ambassadors to deliver seamless service and ensure every guest interaction reflects the brand’s values.
Key Responsibilities in Hospitality Ambassador Paris
- Deliver Exceptional Guest Service: Create positive experiences by anticipating guest needs, resolving concerns, and providing friendly support throughout their stay.
- Empower Self-Service Solutions: Assist guests in using digital tools for check-in and room access, promoting independence while providing guidance when needed.
- Enhance Food & Beverage Operations: Prepare and serve meals and drinks with efficiency, ensuring presentation, taste, and hygiene are consistently excellent.
- Provide Local Expertise: Act as a concierge by offering tailored recommendations, guiding guests toward experiences that suit their interests and preferences.
- Maintain Cleanliness and Comfort: Ensure hotel spaces remain inviting and well-maintained by performing regular cleaning and arrangement tasks.
- Manage Reservations Efficiently: Accurately input booking details and assist guests with reservations using advanced property management software.
- Support Event Coordination: Assist in setting up rooms and equipment for meetings, ensuring seamless events that exceed guest expectations.
- Foster a Collaborative Environment: Work closely with team members, sharing insights and helping create a supportive and enjoyable work culture.
Requirements in Hospitality Ambassador Paris
- Customer-Focused Attitude: Genuine interest in helping others feel comfortable and welcomed. Previous experience in hospitality is a plus but not mandatory.
- Communication Skills: Fluent in English with the ability to assist guests clearly. Additional language skills are highly encouraged.
- Technical Proficiency: Comfortable using property management systems, booking platforms, and self-service kiosks.
- Adaptability: Ability to multitask, respond to changing priorities, and assist in various roles within the hotel environment.
- Problem-Solving Abilities: Quick-thinking and resourceful when resolving guest issues, with attention to detail and accuracy.
- Team Collaboration: Ability to work in diverse teams and support colleagues in delivering outstanding service.
- Flexibility: Willingness to work rotating shifts, weekends, and public holidays as required in a 24/7 operational environment.
Salary & Benefits in Hospitality Ambassador Paris
| Experience Level | Monthly Salary (€) |
|---|---|
| 0 – 1 Year | 2,200 – 2,400 |
| 1 – 3 Years | 2,400 – 2,700 |
| 3+ Years | 2,700 – 3,200 |
Benefits:
- Competitive Salary: Receive a fair compensation with bonus opportunities up to 10% based on performance.
- Learning Programs: Access career development and training programs to enhance hospitality skills.
- Meal & Beverage: Complimentary meals and drinks during your shift break to ensure well-being.
- Transport Support: 50% reimbursement on public transport passes to ease commuting expenses.
- Health Coverage: Mutual insurance plans to support physical and mental health.
- Uniform & Gear: High-quality uniforms and comfortable work shoes provided to ensure safety and style.
- Global Career Opportunities: Work in different countries within the citizenM network, expanding your career horizons.
How to Apply:
Submit your application through the citizenM careers portal by filling out the form, attaching your resume, and sharing a brief description of why you’re passionate about hospitality. We look forward to discovering how you can make a difference!
Why Work With Us:
Join a team where attitude matters more than experience. At citizenM, you’ll be encouraged to think creatively, serve guests passionately, and grow both personally and professionally in a diverse and inclusive environment.
Work Hours & Shift Patterns:
- Morning Shift: 7:00 AM – 3:00 PM
- Evening Shift: 3:00 PM – 11:00 PM
Weekend availability required for flexible scheduling.
- Evening Shift: 3:00 PM – 11:00 PM
Diversity & Inclusion:
We welcome applicants from all backgrounds, including those under-represented in the workplace. We offer accommodations throughout the hiring process to ensure equal opportunities for everyone.
Is visa sponsorship available for this position?
Yes, this role offers visa sponsorship for qualified applicants based in eligible regions.
Do I need prior hotel experience to apply?
No, we value attitude, customer care, and adaptability more than past experience.
What languages are required?
Fluent English is essential. Additional language skills are welcomed but not required.
What is the training process?
All new hires undergo an extensive immersion program to learn about hotel operations and service excellence.
Can I work part-time?
The role is primarily full-time with rotating shifts, though some flexibility may be discussed during the interview.
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