As a French Bilingual Associate Renewals Manager, you will be responsible for managing customer retention and renewals for both French- and English-speaking clients. This role is pivotal in ensuring contract renewals are handled seamlessly, reducing churn, and maximizing long-term client satisfaction. Your bilingual skills will help strengthen communication across diverse customer bases while aligning renewal strategies with business goals. In this position, you will collaborate with cross-functional teams such as Sales, Customer Success, and Operations to drive renewal success. By leveraging customer data and analytics, you will ensure that renewal quotes are accurate, timely, and strategically aligned. The role offers a dynamic opportunity to grow your career while working in a fast-paced environment, backed by a company that values professional development and offers visa sponsorship for eligible candidates.
Company Overview
Our client is a global leader in customer success and SaaS solutions, dedicated to helping businesses drive growth through renewals and retention strategies. With an innovative approach to customer lifecycle management, the company empowers its employees to make a measurable impact while supporting their professional growth through inclusive workplace culture and worldwide opportunities.
Location
Remote (Global applicants welcome with visa sponsorship opportunities available)
Job Description
- Manage the entire customer renewal lifecycle, ensuring timely completion of contracts for English- and French-speaking clients. Provide seamless support during negotiations and maintain high retention rates.
- Reduce customer churn by proactively addressing concerns, analyzing account usage, and suggesting solutions aligned with business goals. Deliver value-based conversations in both languages.
- Generate accurate renewal quotes by understanding customer requirements, evaluating license consumption, and ensuring compliance with contract terms.
- Collaborate closely with Sales and Customer Success Managers to implement effective renewal strategies supported by customer analytics and market insights.
- Support Account Executives and Renewal Managers with administrative tasks, including documentation, approvals, and order form processing.
- Maintain strong communication with clients via email, video calls, and phone, addressing queries in English and French.
- Ensure timely purchase order submissions and internal approvals, reducing delays and revenue risks.
- Track Annual Recurring Revenue (ARR) retention and expansion opportunities, preparing reports for senior management to guide decision-making.
- Utilize CRM software to monitor customer activity, identify renewal risks, and forecast pipeline opportunities with accuracy.
- Align customer goals with product value, ensuring the renewal process supports long-term satisfaction and contract expansion.
Key Responsibilities
- Drive customer retention by engaging clients with personalized communication, ensuring seamless contract renewals, and reducing churn effectively.
- Build long-term client relationships by proactively understanding goals, suggesting value-based solutions, and ensuring their success with company offerings.
- Manage renewal negotiations, delivering accurate quotes and handling escalations while balancing client satisfaction and business objectives.
- Collaborate with Sales, Marketing, and Operations to execute renewal strategies, sharing insights for continuous process improvements.
- Monitor license usage and implement true-up processes to ensure compliance with contractual agreements across both language markets.
- Provide timely reporting of renewal activities, ARR retention, and expansion opportunities to internal stakeholders.
- Assist in streamlining internal processes by ensuring order forms, contracts, and approvals are completed accurately and on time.
- Leverage customer data, analytics, and CRM insights to optimize renewal strategies and contribute to overall revenue growth.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field preferred.
- Fluency in French and English with excellent written and verbal communication skills in both.
- Experience in customer success, renewals, or account management roles, preferably in a bilingual capacity.
- Proficiency in CRM tools and ability to leverage customer data for renewal forecasting.
- Strong organizational, multitasking, and relationship-building skills with attention to detail.
- Technical requirements: Laptop/desktop with minimum Intel i5 (8th Gen+) or Ryzen 5, 8 GB RAM, webcam, USB noise-canceling headset, and a stable internet connection (15 Mbps primary + 10 Mbps backup).
- Dedicated quiet workspace for remote work with functional backup device for uninterrupted operations.
Salary & Benefits
| Experience Level | Average Annual Salary (USD) |
|---|---|
| Entry Level (0–2 years) | $50,000–$60,000 |
| Mid-Level (3–5 years) | $65,000–$80,000 |
| Senior Level (6–10 years) | $85,000–$100,000 |
| Expert (10+ years) | $110,000+ |
Benefits:
- Inclusive and innovative workplace culture.
- Opportunities for career advancement and growth.
- Remote flexibility with home-based work setup.
- Comprehensive training and mentorship programs.
- Competitive healthcare and insurance coverage.
- Paid time off and wellness initiatives.
- Visa sponsorship for eligible international applicants.
How to Apply
Interested candidates can apply online by submitting an updated resume and cover letter through the company’s careers portal. Ensure you highlight bilingual skills, renewal management experience, and readiness for visa sponsorship. Shortlisted candidates will be contacted for interviews and technical assessments.
Is visa sponsorship available for this role?
Yes, visa sponsorship is available for qualified international candidates
Is this a remote job?
Yes, the role is fully remote with flexible work options.
Do I need prior renewals experience?
Prior experience in renewals, customer success, or account management is preferred but not mandatory.
What are the working hours?
Flexible hours aligned with global business needs and client requirements.
Why is my accordion not working properly?
Fluency in English and French is mandatory for this role.
