Are you passionate about customer support and community engagement in a fast-paced startup environment? Join Yepoda, a Berlin-based beauty startup that blends K-Beauty, sustainability, and innovation to deliver high-quality skincare solutions across Europe. As a Junior Customer Care & Community Manager, you will play a vital role in building positive relationships with customers and creating a supportive community while working with a diverse international team.
This is an excellent opportunity for individuals fluent in Polish and proficient in English to kickstart their career in customer experience and brand communication. With visa sponsorship available, you will be empowered to work in Germany, thrive in a dynamic workspace, and develop your professional skills in an inclusive, global environment dedicated to beauty, wellness, and customer satisfaction.
Company Overview: Yepoda
Yepoda is a beauty startup founded in 2020 in Berlin, focused on bringing effective and sustainable K-Beauty solutions to Europe. Our products are crafted with natural, vegan, and cruelty-free ingredients. We prioritize innovation, inclusivity, and delivering the best skincare experience while promoting a mindful and eco-friendly approach.
Location: Berlin, Germany (Visa Sponsorship Available)
Job Description
- Customer Interaction: Serve as the first point of contact for Polish and English-speaking customers, responding to inquiries via email, social media, and support platforms while ensuring excellent customer satisfaction.
- Problem Resolution: Address customer concerns quickly and empathetically, providing solutions that enhance customer experience and foster trust in the brand.
- Community Engagement: Manage social media interactions, encouraging positive discussions and community involvement to build a loyal customer base.
- Feedback Collection: Collaborate with product and operations teams to gather customer feedback and translate it into actionable insights that improve service delivery.
- Support Collaboration: Work across teams including marketing, brand, and logistics to ensure customer requests and concerns are communicated and addressed efficiently.
- Knowledge Sharing: Provide regular reports on customer interactions, feedback trends, and community sentiment to support strategic planning.
- Service Quality Assurance: Continuously monitor and improve the quality of support responses, ensuring brand guidelines and customer care standards are met.
- Educational Support: Assist customers by sharing information about products, usage, and skincare routines to enhance customer engagement and satisfaction.
- Campaign Participation: Assist in customer outreach campaigns, promotional events, and initiatives aimed at boosting brand visibility and customer interaction.
- Cultural Sensitivity: Foster a culturally sensitive approach when handling inquiries, recognizing the diverse backgrounds and preferences of customers.
Key Responsibilities
- Delivering Outstanding Support: Provide exceptional customer service by resolving inquiries quickly, ensuring that customers feel supported and valued throughout their journey with Yepoda.
- Building an Online Community: Engage customers on social media, promoting an inclusive environment where feedback is welcomed and brand advocacy is encouraged.
- Feedback Integration: Collect and organize customer feedback to help improve products, services, and overall customer satisfaction while supporting cross-team collaboration.
- Multi-Platform Communication: Handle inquiries from various channels with clarity and professionalism, ensuring consistent brand voice and customer experience.
- Problem Solving & Escalation: Identify recurring issues, offer proactive solutions, and escalate complex problems to relevant teams for efficient resolution.
- Training and Education: Assist customers with product knowledge, skincare routines, and troubleshooting, helping them make informed decisions.
- Reporting & Insights: Generate detailed reports to help management understand customer behavior and preferences, contributing to strategic decisions.
- Brand Representation: Act as the face of Yepoda, communicating the company’s values, sustainability practices, and commitment to customer care with empathy and professionalism.
Requirements
- Educational Background: Degree in Media Management, Marketing, Communication, or related fields; relevant work experience is a plus.
- Language Proficiency: Fluent in Polish (C1/C2 level) and English (B2 or above), both written and verbal, to communicate effectively with customers.
- Customer Service Experience: Prior experience in customer support, community management, or related roles in international settings is highly desirable.
- Technical Skills: Proficient with Google Workspace, Microsoft Office, and customer support tools such as Gorgias, Freshdesk, or Zoho.
- Communication: Exceptional interpersonal skills with the ability to empathize, build rapport, and resolve conflicts constructively.
- Adaptability: Ability to thrive in a fast-paced environment, juggling multiple tasks while maintaining focus and professionalism.
- Passion for Beauty: A genuine interest in skincare, beauty products, and wellness to better engage with customers and offer personalized support.
- Team Collaboration: Strong team player mentality, eager to support and learn from colleagues in a multicultural work environment.
Salary & Benefits
| Years of Experience | Average Annual Salary (EUR) |
|---|---|
| 0–2 Years | €32,000 – €38,000 |
| 2–5 Years | €38,000 – €45,000 |
| 5+ Years | €45,000 – €52,000 |
Benefits
- Dynamic Work Environment: Work with an international team passionate about beauty and wellness.
- Career Growth: Opportunity to take on new responsibilities and advance professionally.
- Inspiring Workspace: Office located in Berlin’s Prenzlauer Berg with snacks, drinks, and pet-friendly spaces.
- Hybrid Work: Flexible work-from-home options for better productivity and comfort.
- Inclusive Culture: Work in a diverse environment where everyone’s contributions are valued.
- Employee Discounts: Enjoy discounts on Yepoda’s vegan skincare products for yourself and friends.
- Wellness Perks: Access to Urban Sports membership packages to support your fitness and health goals.
How to Apply
Click the “Apply for this job” button, upload your CV and Cover Letter in English, and submit your application. Our Talent Acquisition team will review it and contact shortlisted candidates for interviews.
Additional Information
Working Hours
Full-time position with flexible scheduling to support a healthy work-life balance.
Visa Sponsorship
We offer visa sponsorship for eligible candidates, assisting with relocation and legal formalities to help you start your journey with Yepoda.
Workplace Culture
Our office thrives on collaboration, creativity, and transparency. We value diversity and foster an environment where every team member can thrive and contribute meaningfully.
Do I need prior experience in beauty or skincare?
Not mandatory, but a passion for beauty products and customer interaction is highly appreciated.
Is visa sponsorship available for all applicants?
Visa sponsorship is offered to qualified candidates who meet the role’s requirements and experience criteria.
What tools will I use daily?
Tools include Google Workspace, Microsoft Office, and customer support platforms like Gorgias, Freshdesk, or Zoho.
Can I work remotely?
Yes, we offer hybrid working arrangements for better flexibility and comfort.
What career growth opportunities are there?
You will be empowered to take on more responsibilities, contribute to strategy, and advance within our expanding team.
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