Axway is a global leader in enterprise integration and digital transformation solutions, with over 25 years of innovation. Operating across 100+ countries with more than 11,000 customers, Axway empowers businesses to unlock the value of digital ecosystems. With a strong presence in the technology industry and a global team of 1,400+ professionals, Axway is dedicated to building secure, mission-critical software. Joining Axway means becoming part of a collaborative, innovative, and inclusive environment that prioritizes growth and customer satisfaction.
Location
Remote/Hybrid – Global (Visa Sponsorship available for qualified international candidates)
Job Title
The Senior Customer Experience Survey Data Analyst (Fluent in French and English) will be a key member of Axway’s Voice of the Customer (VoC) program. This role is ideal for data-driven professionals passionate about customer experience and advanced data management. Reporting to the Head of Customer Experience, you will administer customer and partner surveys using platforms like Qualtrics and Salesforce CRM, manage interactive dashboards, and translate complex customer insights into actionable recommendations. This position requires a combination of technical proficiency, strong analytical skills, and the ability to collaborate across departments. You will play a crucial role in strengthening Axway’s customer-centric culture by ensuring the highest quality of customer experience data and helping stakeholders make impactful business decisions.
Job Description
- Administer customer and partner surveys using Qualtrics and ensure data accuracy across CRM and Salesforce functionalities.
- Build and maintain dashboards to share customer insights with stakeholders for better decision-making.
- Coordinate with cross-functional teams to ensure customer feedback accuracy and address ad hoc data requests.
- Conduct data analysis to establish the relationship between customer experience metrics and business outcomes.
- Partner with IT/IS teams to implement new VoC-related automation and integration projects.
- Support VoC program by creating presentations, charts, and graphs for leadership teams.
- Conduct follow-ups with survey respondents and assist with closing the feedback loop effectively.
- Help in fostering a customer-first culture across the organization through insights and training.
- Ensure compliance and maintain high standards of data quality, governance, and reporting accuracy.
- Assist Customer Experience team in research, reporting, and analytics projects to drive business outcomes.
Key Responsibilities
- Customer Data Management – Manage and optimize customer data architecture in Salesforce and related tools.
- Survey Administration – Handle survey design, distribution, and data collection using Qualtrics and similar platforms.
- Data Analysis – Analyze structured and unstructured feedback to uncover trends and insights.
- Stakeholder Collaboration – Work with cross-functional stakeholders to address business requirements and provide insights.
- Dashboard & Reporting – Develop and maintain visually engaging dashboards for real-time data visibility.
- VoC Project Support – Partner with IT teams to drive automation and digital transformation initiatives.
- Customer Engagement – Conduct follow-ups, close the loop with survey participants, and support customer interviews.
- Culture Advocacy – Promote a customer-centric mindset throughout Axway to enhance organizational alignment.
Requirements
- Bachelor’s Degree in Business, Data Analytics, or a related field.
- Minimum 5+ years of experience in customer experience, data management, or analytics roles.
- Proficiency in Salesforce CRM, Qualtrics, and Excel; experience with other survey tools is a plus.
- Strong communication skills in English and French (verbal and written).
- Proven expertise in data processing, analysis, and reporting for business outcomes.
- Strong stakeholder management skills across multiple organizational levels.
- Self-motivated, detail-oriented, and highly organized professional.
- Experience in automation and data governance practices is an added advantage.
Salary & Benefits
| Experience Level | Average Annual Salary |
|---|---|
| Entry Level (3-5 years) | $70,000 – $85,000 |
| Mid Level (5-7 years) | $85,000 – $100,000 |
| Senior Level (7+ years) | $100,000 – $120,000 |
Benefits:
- Visa Sponsorship for qualified international candidates.
- Comprehensive health, dental, and vision insurance.
- Flexible work model – remote and hybrid options.
- Annual performance bonus and growth incentives.
- Professional training and certification opportunities.
- Inclusive workplace culture and global team collaboration.
- Retirement benefits and wellness programs.
How to Apply
Interested candidates can apply directly via Axway’s careers page or through LinkedIn. Submit your updated CV, highlighting relevant skills in customer experience analytics, Salesforce, and Qualtrics. Shortlisted candidates will be contacted for an interview.
Does Axway provide visa sponsorship for this role?
Yes, this is a visa sponsorship job for qualified international candidates.
Is remote work available?
Yes, Axway offers a flexible hybrid/remote work model depending on the candidate’s location.
What tools are required for this position?
You must be proficient in Salesforce, Qualtrics, Excel, and data analytics tools.
What languages are required?
Fluency in English and French is required for this role.
What is the career growth potential?
This role offers opportunities to advance into senior leadership positions within Customer Experience and Data Analytics.
