Are you passionate about helping global businesses thrive in the cloud? We are seeking a Renewal Manager to join our fast-growing cloud security company. This exciting opportunity offers visa sponsorship, allowing talented professionals worldwide to build their careers with us.
As part of our mission-driven team, you will play a critical role in managing customer renewals, driving retention strategies, and ensuring long-term client success. With the freedom to innovate and make an impact, you will join an inclusive workplace where your expertise will directly contribute to accelerating growth and enhancing customer satisfaction.
In this role, you will collaborate closely with Customer Success, Sales, and Partner Alliances to manage the quote-to-close renewal process. You will proactively mitigate renewal risks, identify expansion opportunities, and deliver solutions that help enterprises secure cloud environments with agility. If you have a strong background in SaaS renewals, customer success, or cybersecurity, this is your chance to join a leading cloud security company with global reach and thrive in a high-growth environment.
Company Overview
Our company is redefining cloud security by empowering enterprises to build safer, faster, and more agile cloud operations. Trusted by Fortune 100 companies and startups alike, we scan billions of files daily to ensure complete security compliance. With a presence in over 20 countries, we are shaping the future of cloud infrastructure and building a workplace that values innovation, inclusivity, and world-class talent.
Location
Global – Visa Sponsorship Available (Hybrid/Remote options depending on region)
Job Description
- Manage the full renewal lifecycle by initiating discussions 120–90 days before contract expiry, ensuring timely closures.
- Achieve or exceed quarterly renewal targets by driving retention, upsell opportunities, and term extensions.
- Partner with Customer Success Managers to assess client health and deliver renewal solutions that align with business goals.
- Maintain an accurate renewal pipeline and report forecasts to leadership for visibility into account performance.
- Identify and mitigate at-risk renewals through proactive engagement, ensuring minimal churn.
- Collaborate with internal teams such as Legal and Deals Desk to streamline contract negotiations.
- Build strong relationships with channel and alliance partners to expand renewal and upsell opportunities.
- Support cross-functional initiatives to enhance renewal strategies and overall customer experience.
- Provide data-driven recommendations to leadership for continuous improvement in renewal processes.
- Represent the company as a trusted advisor for clients, driving loyalty and long-term business impact.
Key Responsibilities
- Renewal Ownership: Manage multiple renewals concurrently with organizational precision, ensuring timely closures and customer satisfaction.
- Revenue Growth: Consistently achieve revenue retention and upsell goals by extending contracts and identifying new opportunities.
- Customer Advocacy: Serve as a client advocate, balancing customer needs with business objectives for long-term partnerships.
- Risk Management: Spot early indicators of churn risk and collaborate with teams to protect renewals.
- Cross-Functional Collaboration: Work seamlessly with Customer Success, Sales, and Legal to create efficient renewal workflows.
- Forecast Reporting: Deliver accurate renewal forecasts to leadership, enabling better planning and revenue predictability.
- Process Optimization: Suggest and implement process improvements to increase efficiency and customer satisfaction.
- Global Impact: Drive renewal strategies across regions, adapting to diverse business practices and ensuring global customer success.
Requirements
- 2–5 years of experience in cybersecurity, SaaS renewals, or customer success roles.
- Proven track record of exceeding renewal quotas in high-growth environments.
- Strong knowledge of SaaS offerings, pricing models, and revenue operations.
- Experience with Salesforce, CPQ, IronClad, and renewal management platforms.
- Ability to work independently while thriving in a collaborative, entrepreneurial culture.
- Excellent communication and negotiation skills with global clients.
- Fluency in English; multilingual ability (French/Hebrew preferred) is an advantage.
- Must be eligible for visa sponsorship.
Salary & Benefits
| Experience | Average Salary (USD) |
|---|---|
| 2–3 Years | $80,000 – $95,000 |
| 3–5 Years | $95,000 – $110,000 |
| 5+ Years | $110,000 – $130,000 |
Benefits:
- Comprehensive health insurance coverage for employees and families.
- Flexible hybrid/remote work model with visa sponsorship support.
- Annual performance bonuses tied to revenue and retention success.
- Generous paid leave, including parental and wellness days.
- Professional development support and certification sponsorships.
- Equity options for long-term wealth building.
- Inclusive culture with global career growth opportunities.
How to Apply
Interested candidates can apply directly through our career portal by submitting an updated resume and cover letter. Ensure your application highlights SaaS renewal experience and eligibility for visa sponsorship. Shortlisted candidates will be contacted for the next steps.
Does this role offer visa sponsorship?
Yes, this role provides full visa sponsorship for eligible international candidates.
What experience is required?
Candidates must have 2–5 years of experience in SaaS renewals, cybersecurity, or related roles.
Is this a remote position?
We offer hybrid and remote options depending on location and team requirements.
What is the growth path for this role?
Successful Renewal Managers can grow into Senior Renewal, Customer Success Leadership, or Global Account Management roles.
