Are you passionate about delivering outstanding customer support and maintaining efficient service operations? We are hiring motivated Customer Service Agent Jobs in USA with Visa Sponsorship to join our growing team in Lancaster, USA. This is a fantastic opportunity for individuals seeking international career growth with sponsorship benefits.
As part of the DSV Careers USA Solutions Division, you will handle client interactions, data entry, shipping documentation, and order processing to ensure smooth warehouse and office operations. If you thrive in a fast-paced, team-oriented environment and enjoy helping customers, this role is designed for you.
Company Overview:
DSV Logistics Jobs USA is a global leader in transport and logistics solutions, providing supply chain management, freight forwarding, warehousing, and value-added services across multiple industries. With innovation-driven strategies and a strong commitment to customer satisfaction, DSV empowers employees with growth opportunities and a collaborative work culture.
Location:
Lancaster, USA – 3701 Midpoint Drive
(Visa Sponsorship Jobs in Lancaster USA)
Job Description:
As a Customer Service Agent USA (Visa Sponsorship Jobs 2025) in the DSV Solutions Division, your core responsibilities will include customer interaction, shipment coordination, and data management. You will ensure all documentation is accurate, orders are processed on time, and clients receive exceptional service.
Key Functions (Customer Service Careers in USA):
- Customer Order Processing – Accurately input and track all client orders using warehouse management systems, ensuring seamless processing and communication with internal teams.
- Shipping Coordination – Run shipment schedules, check product availability, and generate necessary paperwork to meet delivery requirements.
- Order Accuracy & Special Requests – Review all customer orders for errors or specific instructions, and expedite urgent orders with precision.
- Customer Liaison – Maintain strong relationships with clients, handling inquiries, complaints, and updates related to shipments, invoicing, or inventory.
- Documentation Management – Prepare, verify, and store all shipping and receiving records while ensuring compliance with company standards.
- Returns & Invoicing – Handle returned merchandise efficiently and process proper credit adjustments for customers.
- Data Entry Operations – Input order, shipment, and inventory details in company systems with accuracy and timeliness.
- Office Support Duties – Answer phone calls, greet visitors, and operate office machines to support smooth office operations.
- Communication Management – Route incoming calls, assist drivers at check-in, and provide information promptly to maintain customer satisfaction.
- Cross-Training & Flexibility – Assist in various administrative functions, supporting business needs and contributing to professional development.
Key Responsibilities (Customer Service Hiring USA 2025):
- Deliver prompt and professional customer service by answering queries and resolving complaints.
- Accurately process and monitor customer orders using internal systems.
- Maintain effective communication between clients, warehouse staff, and office teams.
- Ensure shipping and receiving documentation is accurate and complete.
- Prepare and maintain records, reports, and order details to meet audit standards.
- Monitor stock availability and provide timely updates to clients.
- Assist in invoicing, account verification, and order discrepancy resolutions.
- Support drivers and visitors with check-ins and general inquiries.
Requirements (Entry-Level Customer Service Jobs USA):
- High school diploma or GED required.
- 1+ years of experience in customer service or logistics support.
- Proficiency in MS Office applications and Warehouse Management Systems (WMS).
- Strong communication skills (verbal & written in English).
- Ability to multi-task in a fast-paced environment.
- Attention to detail with excellent data entry skills.
- Physical ability to lift and move packages (21–50 lbs).
- Preferred: 2–3 years in customer service or logistics.
Salary & Benefits – Customer Service Jobs in USA with Sponsorship
| Experience Level | Average Salary (per year) |
|---|---|
| Entry-Level (1–2 years) | $35,000 – $42,000 |
| Mid-Level (3–5 years) | $43,000 – $52,000 |
| Senior-Level (5+ years) | $53,000 – $60,000 |
Additional Benefits Include:
- Visa sponsorship for eligible international candidates.
- Comprehensive health, dental, and vision insurance.
- Paid time off, holidays, and sick leave.
- Retirement savings plans with employer contributions.
- Training and career development opportunities.
- Supportive, inclusive, and collaborative work culture.
- Overtime pay and performance incentives.
How to Apply for Customer Service Agent Jobs in USA with Visa Sponsorship:
Interested candidates can apply directly via the DSV Careers portal USA or submit their updated CV along with supporting documents. Ensure your application highlights relevant experience in customer service, logistics, or data management. Shortlisted applicants will be contacted for interviews and further visa sponsorship procedures.
Frequently Asked Questions (FAQs) – Customer Service Agent USA
What benefits are included with this position?
Benefits include visa sponsorship, healthcare coverage, retirement savings plans, paid time off, training, and career growth opportunities.
Does this job offer visa sponsorship?
Yes, DSV offers visa sponsorship for eligible international candidates applying for the Customer Service Agent position in Lancaster, USA.
What is the average salary for a Customer Service Agent at DSV in the USA?
The average salary ranges from $35,000 to $60,000 per year, depending on experience level and role seniority.
What qualifications do I need for this role?
A high school diploma or GED is required, along with customer service experience. Proficiency in MS Office and WMS is highly preferred.
Do I need logistics experience to apply?
Logistics or warehouse experience is preferred but not mandatory. Strong customer service and data entry skills are essential.
